At OFFICEOASIS DESIGN, we are committed to providing exceptional home office design services that meet your needs and exceed your expectations. Our goal is to ensure your satisfaction with our services. However, we understand that sometimes things may not go as planned, and we want to make sure you are informed about our refund policy.

1. General Refund Policy

Our refund policy is designed to address various situations that may arise during the design process. We strive for transparency and fairness, ensuring that all our clients are aware of their rights and responsibilities regarding refunds.

1. Eligibility for Refunds

   • Refunds are available only for services that have been paid for but not yet delivered.
   • Requests for refunds must be made within 14 days of the date of payment or the date the service was scheduled to be delivered, whichever is applicable.

2. Non-Refundable Services

   • Services that have already been started or completed are non-refundable. This includes but is not limited to, design consultations, layout planning, and technology integrations that have been initiated or delivered.
   • Custom services that have been tailored specifically to the client’s needs, once work has begun, are non-refundable.

2. Refund Request Process

To request a refund, please follow these steps:

1. Submit a Refund Request

   • Contact our customer service team via email at info@officeoasisdesign.com or through our website’s contact form.
   • Include your name, contact details, payment receipt, and a detailed explanation of the reason for the refund request.

2. Review and Response

   • Our team will review your request within 5 business days of receipt. We may reach out to you for additional information if necessary.
   • You will receive a confirmation email acknowledging receipt of your refund request and providing details about the next steps.

3. Refund Decision

   • Once your refund request is reviewed, we will inform you of our decision. If approved, the refund will be processed within 10 business days.
   • The refund will be issued to the original payment method used for the purchase.

3. Cancellation Policy

1. Cancellation Before Service Commencement

   • If you wish to cancel a service before it has started, you may be eligible for a full refund if the cancellation is made at least 7 days before the scheduled start date.

2. Cancellation After Service Commencement

   • If you cancel a service after it has begun, you will be responsible for payment for the work completed up to the point of cancellation. A partial refund may be issued based on the percentage of work completed.

4. Refunds for Dissatisfaction

1. Satisfaction Guarantee

   • We strive to deliver services that meet or exceed your expectations. If you are dissatisfied with our services, please contact us within 7 days of receiving the service to discuss your concerns.

2. Resolution and Refund

   • We will work with you to resolve any issues to your satisfaction. If we are unable to resolve the issue, a partial refund may be issued based on the extent of the dissatisfaction and the services provided.

5. Special Circumstances

1. Technical Issues

   • If technical issues arise that prevent the delivery of our services, we will work to resolve them as quickly as possible. If the issues cannot be resolved, you may be eligible for a refund.

2. Force Majeure

   • OFFICEOASIS DESIGN will not be liable for refunds in cases of force majeure, including but not limited to natural disasters, acts of terrorism, or other events beyond our control that prevent the delivery of services.

6. Refund Processing Times

1. Processing Time

   • Refunds are typically processed within 10 business days of approval. Please note that the time it takes for the refund to appear in your account may vary depending on your financial institution.

2. Follow-Up

   • If you do not receive your refund within the specified timeframe, please contact our customer service team to follow up.

7. Contact Information

For any questions or concerns regarding our refund policy, please contact us at:

• Email: info@officeoasisdesign.com
• Phone: [Insert Phone Number]
• Address: 27 Old Gloucester Street, London, England, WC1N 3AX

We value your business and are committed to providing excellent service. Your satisfaction is important to us, and we are here to assist you with any refund-related inquiries.

8. Policy Updates

This refund policy is subject to change. Any updates or changes will be posted on our website, and we will make reasonable efforts to inform you of significant changes.

Thank you for choosing OFFICEOASIS DESIGN. We appreciate your understanding and cooperation regarding our refund policy.